1. Buying a coin package
Open Purchase Coins in the app, sign in if prompted, and choose an available package. Confirm the coin amount and the store price, then complete the store’s checkout. Availability can differ by platform, region, and app version.
The public App Store and Google Play releases are currently marked Coming Soon on this website. No payment is taken through this website.
2. If coins have not appeared
Keep the app connected while your transaction is verified. Check that you are using the same Type Folio account as during checkout, then reopen the coin store. Avoid buying the package again just to retry delivery.
If the store shows a completed charge but the balance is still wrong, contact support with your platform, app version, product, approximate purchase time, and store order or transaction identifier. Do not include full card details or your password.
3. Restore Purchases
In Profile → Settings → Danger Zone, choose Restore Purchases while signed in. This can help reconcile eligible store transactions and refresh your account’s recorded purchase balance.
Coin packs are consumable. Restoring does not recreate coins you have already spent, award the same transaction twice, or move a purchase to a different Type Folio account. Apple explains the distinction in its purchase restoration guide.
4. Requesting a refund
Payment and refund requests are handled under your app store’s rules and applicable consumer law. For Apple purchases, use Apple’s Report a Problem. For Google Play purchases, follow Google Play’s refund instructions.
We cannot promise that a store will approve a request. Contact us if you need help identifying the purchase or explaining a delivery issue.
5. Accounts & deletion
Use the same Type Folio account to access its saved balance on supported devices. A different account has its own records. Deleting an account removes access to its progress and wallet and does not automatically refund purchases.
Read Account Deletion before deleting an account with unused coins or an unresolved purchase.
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